Shipping policy

At Sniffs and Giggles, we're committed to delivering joy to you and your pets. Here's our shipping policy to ensure a delightful experience:

Processing Times - Orders at Sniffs and Giggles are processed within 1-2 business days after payment confirmation.

Delivery Timeframes - Our goal is to have your furry friends' goodies at your doorstep within 15 working days from date of order, but Please bear in mind that delivery times may vary based on your location and other external factors. Any items delivering within Australia should arrive within a week.

Free Shipping - Treat yourself to free shipping on orders $150! All orders over $150 site wide will automatically receive free shipping at checkout. 

Order Tracking - Once your package leaves our facility, a tracking number will be emailed to you, allowing you to stay informed about your delivery's progress.

Multiple Shipments - To ensure the fastest delivery, some products may be sent separately. Don't worry; you won't incur any additional shipping charges for this.

International Suppliers - At times, certain items may be shipped directly from international suppliers to provide you with a diverse range of quality products.

Shipping Restrictions - Currently, we only ship within Australia, New Zealand,  Singapore, North America, and Europe. Please contact us if you would like international shipping elsewhere and we will see what we can do to help. For any inquiries or assistance related to shipping, feel free to reach out to our dedicated customer service team. Thank you for choosing Sniffs and Giggles – where wagging tails and cheerful meows meet delightful deliveries! 

Refund Process - We'll notify you upon receiving and inspecting your return. If approved, you'll be automatically refunded within 10 business days via your original payment method. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since approval, contact us for assistance.

Thank you for choosing Sniffs and Giggles. We're here to make sure tails wag and pets giggle with delight!